PRIVACY POLICY

Cresilon

Privacy Policy and Cookie Policy

 

Last Updated: October 3, 2024

 

Cresilon, Inc. (“Cresilon,” “we,” “our,”, and “us”) is committed to protecting the privacy of individuals who engage and interact with our websites (Cresilon.com; Vetigel.com; Traumagel.com) (collectively, the “Services”). We provide this privacy policy (“Privacy Policy”) to describe and explain our information collection practices. This Privacy Policy applies to Personal Data that identifies, relates to, describes, is reasonably capable of being associated with a particular consumer or household, or as defined by applicable privacy laws (“Personal Data”) collected when you interact with the Services  (or any affiliated third-party website that may contain a link to this Privacy Policy). 

By accessing or using the Services , you agree to the terms of this Privacy Policy and consent to our privacy practices described in this Privacy Policy, including our use and disclosure of your Personal Data as described below. If you do not agree with our policies and practices, including our use and disclosure of your Personal Data, please do not register for or use the Services and do not provide us with any Personal Data.

THE CONTENT ON THIS SITE IS INTENDED TO BE A GENERAL INFORMATION RESOURCE IN REGARD TO THE SUBJECT MATTER COVERED, BUT IS PROVIDED SOLELY ON AN “AS IS” AND “AS AVAILABLE” BASIS AS NOTED IN THIS PRIVACY POLICY AND IN THE TERMS OF USE. YOU ARE ENCOURAGED TO REVIEW THE INFORMATION CAREFULLY WITH YOUR PROFESSIONAL HEALTHCARE PROVIDER. WE ARE NOT ENGAGED IN RENDERING MEDICAL OR SIMILAR PROFESSIONAL SERVICES OR ADVICE VIA THIS SITE, AND THE INFORMATION PROVIDED IS NOT INTENDED TO REPLACE MEDICAL ADVICE OFFERED BY A PHYSICIAN. IF YOU DESIRE OR NEED SUCH SERVICES OR ADVICE, YOU SHOULD CONSULT A PROFESSIONAL HEALTHCARE PROVIDER. YOU SHOULD NOT CONSTRUE OUR PUBLICATION OF THIS CONTENT AS AN ENDORSEMENT BY US OF THE VIEWS EXPRESSED HEREIN, OR ANY WARRANTY OR GUARANTEE OF ANY STRATEGY, RECOMMENDATION, TREATMENT, ACTION OR APPLICATION OF MEDICATION OR PREPARATION MADE BY THE AUTHOR OF THE CONTENT.

REVISIONS AND UPDATES

From time to time, we may change this Privacy Policy to reflect changes to our privacy practices. We encourage you to periodically review our Privacy Policy for the latest information on our privacy practices. We will notify you of any changes to this Privacy Policy by posting the revised or updated Privacy Policy and its “Last Modified” date on the website. If the revision or modification is material, we will provide you notification via email. Your continued use of the Services after the “Last Updated” date constitutes your acceptance of and agreement to the Privacy Policy and its revisions or updates.

 

 

 

COLLECTION OF PERSONAL DATA

You may access our website anonymously. However, during your use of the Services, we collect Personal Data directly from you when you provide it to us pursuant to Feedback/”Contact Us” forms and surveys.

1. Information Provided by You

We or our third party service providers may collect Personal Data and other information from you when you use the Services, such as when you engage with our Services, provide profile attributes or contact us for customer support. We collect the following types of Personal Data based on your interactions with the Services:

 

• General Information: including your first name, last name, zip code, phone number, email address, company name and job title; and

 

• Customer Support Information: including your first name, last name, zip code, phone number, email address, company name and job title.

 

 

1. Information Automatically Collected

Like many other companies, Cresilon and its service providers may collect and store information that is generated automatically as you navigate through or engage with the Services. This information is primarily needed to maintain the security and operation of the Services, and for our internal analytics so that we can improve the Services; however, we may also use this information for marketing purposes. We may use the following technologies to collect certain types of information:

• Unique User Identification: we use automatically generated UIDs to identify/authenticate a user and associate their profile attributes and data to them;
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• Device Information: We collect phone model, phone operating system, IP address, search terms, and how you interact with the Services;

 

• Customer Proprietary Network Information: We collect information such as the time, date, and duration of website use;

 

1. Merged Information

 

Like many other companies, Cresilon and its service providers may merge stored information that is collected as noted above. This merged information is primarily needed to maintain the security and operation of the Services, and for our internal analytics so that we can improve the Services. We may use certain technology to merge the following types of information:

 

• Analytics/User journey data: we use this data for directing email communications specific to our Services and segment users during reporting; and

 

• Authentication of returning Users: we use Users log in email address data to access the User profile data.

PURPOSE OF COLLECTION

We may process your Personal Data for the following lawful business and commercial purposes, in accordance with the practices described in this Privacy Policy, and based upon the legal justification set forth in the parenthetical:

 

• Provide the Services . We may use your Personal Data to provide our Services and any other products or services you may request from us. [CONSENT; CONTRACT; LEGITIMATE INTEREST]

 

• Monitor the Services. We collect your Personal Data for monitoring purposes to help us diagnose problems with our servers, administer and troubleshoot the Services, calculate usage levels, analyze industry standards, and analyze transactions, trends, and statistics regarding the use of the Services. [CONSENT; LEGITIMATE INTEREST]

 

• Respond to Inquiries and Fulfill Requests. We may use your Personal Data to respond to your inquiries and to fulfill your requests for information.  [CONSENT]

 

• Communicate with You. We may use your Personal Data to send you marketing and non-marketing information about our Services, new service offerings, events, and other items that may be of interest to you. [CONSENT; LEGITIMATE INTEREST]

 

• Improve the Services. We may use your Personal Data to make the Services more stable and user-friendly, to analyze service issues, improve the design and content of the Services, personalize your experience, analyze how the Services is used, offer new products and services, and to develop new marketing programs relating to our products and services. [CONSENT; LEGITIMATE INTEREST]

 

• Customer Service. We may use your Personal Data when contacting you regarding customer service or in response when you provide feedback. We may also use your information to send administrative emails regarding the Services or to inform you of any changes to this Privacy Policy, our Terms, or our third-party partner’s Terms. [CONSENT; LEGITIMATE INTEREST]

 

• Regulatory Requirements. We may use your Personal Data as permitted by law in connection with product safety and product complaint reporting, patient assistance, reporting to governmental authorities (such as the FDA), or otherwise as required or expressly authorized by laws applicable to our business globally. [CONSENT; LEGITIMATE INTEREST]

 

• Support Business Operations. We may use your Personal Data to support our internal and business operations, including marketing and security. [CONSENT; LEGITIMATE INTEREST]

 

• Enforce Agreements. We may use your Personal Data to enforce separate agreements between you and us, enforce this Privacy Policy, our Terms, or our third-party partner’s Terms of Use, or in connection with a transaction with a similar effect. [CONSENT; CONTRACT]

 

• Fulfill Other Purposes. We may use your Personal Data to fulfill: (a) any other purpose for which you provide it; (b) any legal, government or private grant reporting, or regulatory requirements, and any of our internal policies; (c) other purposes disclosed at the time of collection; (d) any other purpose with your consent; and (e) any other purposes set forth in this Privacy Policy. [CONSENT; LEGITIMATE INTEREST]

 

DISCLOSURE OF PERSONAL DATA

Except as otherwise described in this Privacy Policy, we will not sell, share, rent, or otherwise disclose Personal Data that we collect from the Services  to any third party for monetary or other valuable consideration, unless stated below or with your consent:

• Service Providers & Contractors. To help us provide superior service, your Personal Data may be shared with our service providers, contractors, and other third parties we use to support our Service and who will safeguard it in accordance with this Privacy Policy. Such third parties may help us with providing customer service, maintaining and analyzing data, and sending customer communications on our behalf.

 

• In the Event of Merger, Sale, Divestitures, or Change of Control. Cresilon reserves the right to transfer Personal Data to a successor in interest that acquires rights to that data as a result of a merger, divestiture, restructuring, reorganization, dissolution, or other transfer of Cresilon or substantially all of its assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about you is among the assets transferred.

 

• With Your Consent. We may share your data for other purposes pursuant to your consent or at your direction.

 

• Other Disclosures. We may disclose your Personal Data if we have a good faith belief that disclosure of such data is helpful or reasonably necessary to: (a) conform to legal and regulatory requirements and comply with any court order, law, or legal process, including responding to any government, law enforcement, or regulatory request, or fulfil requirements of government or private grant reporting; (b) enforce our Terms, other agreements, including between you and us, and any other documents included or referenced therein (all of which are incorporated into and made a part of this Privacy Policy by reference); (c) fulfill the purpose for which you provide it; (iv) detect, prevent, or otherwise address fraud or security issues; or (v) protect against harm to our, your, or third parties’ rights, property, or safety.

 

We may share and disclose de-identified and/or aggregate analytics with third-party partners for the purposes described in this Privacy Policy or where it is collected, or any other legal purpose, including, when and where applicable, sharing and disclosing non-personally identifiable data combined with Personal Data.

CHOICES

Our ability to provide you with the Services depends on the Personal Data and other information you provide to us, answers to survey questions or requests for feedback and related communications. Please understand that if you choose not to disclose such data and information to us, it will affect your ability to use the Services.  You must discontinue use of our Service if you choose not to disclose the Personal Data.

THIRD PARTY LINKS AND WEBSITES

The Services may contain links to third-party services and websites that are not affiliates with us – and which may link to other websites, services, or applications. While we endeavor to work with third parties that share our respect for user privacy, we are not responsible for the privacy policies or privacy practices of such third parties. Any data collected by third parties are not covered by this Privacy Policy. You are responsible for knowing when you are leaving the Services to visit a third-party website, service, or application and for reading and understanding the terms of use and privacy policy statements for each such third party. This Privacy Policy only governs data collected through the Services.

1. Social Networks

We maintain a presence on social media and other external platforms, such as Facebook, Instagram, LinkedIn and X (Twitter). We may occasionally incorporate third party social networking features into the Services. This Privacy Policy applies to our use of information you submit to us there, but it does not apply to what those third-party platforms do with your information.

The Services may allow you to share information with us that you have already provided to a third-party social networking platform. For example, you may be able to create an account on the Services or log in to the Services using your Facebook account or other third-party credentials. If you do so, Personal Information or other data that you have provided to the third party may be made available to us by that third party subject to its own privacy policy, terms, and conditions. Privacy policies of social networks and other external platforms explain how those third parties use, protect, and share your information, including any information you share on those platforms from the Services, and we encourage you to read them. The information we receive from these platforms may depend on your privacy settings.

We may also include tools in the Services that allow you to share or publicly post content from the Services to your profile on a third-party social network. You may choose to share information about your activities on the Services with such third-party platforms and its users, including publishing your information about what content you may have viewed on the Services. If you visit the Services while logged into certain social media platforms, the social media platform may be able to identify your browser and associate the technical information provided by your web browser with other information that they have already collected about you, which may result in their ability to identify you. In addition, when you choose to share information about your activities on the Services with certain social media platforms, Cresilon may send technical information about you to that platform as well as information about what content you are viewing.

CHILDREN

The Services are not directed to persons under age 18. We do not knowingly collect Personal Data from children under  age18. If you become aware that your child is accessing the Services  and providing Personal Data without your consent, please contact us by using the information provided in the Contact Information section below. We will take steps to remove Personal Data from our servers and terminate the account should we determine that a child under 18 has accessed the Services.

CONFIDENTIALITY AND SECURITY

We take the security of your Personal Data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or destruction. While we implement these measures, please note that 100% security is not possible, and we cannot guarantee that the security measures we have in place to safeguard Personal Data will never be defeated or fail, or that those measures will always be sufficient or effective.

UNITED STATES AND INTERNATIONAL CONSUMER RIGHTS

1798. California Civil Code Section 1798.83

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact Cresilon via email at  privacy@cresilon.com.

1. Additional U.S. Laws.

Additionally, there are other state privacy laws such as the California Consumer Privacy Act, as amended from time to time; the Colorado Privacy Act; the Connecticut Data Privacy Act; the Delaware Personal Data Privacy Act; the Indiana Consumer Data Protection Act; the Iowa Consumer Data Protection Act; the Kentucky Consumer Data Protection Act; the Maryland Online Data Privacy Act; the Minnesota Consumer Data Privacy Act; the Montana Consumer Data Privacy Act; the Nebraska Data Privacy Act ; the New Hampshire Expectation of Privacy Act; New Jersey (SB 332); the Oregon Consumer Privacy Act; the Tennessee Information Protection Act; the Texas Data Privacy and Security Act; the Utah Consumer Privacy Act; the Virginia Consumer Data Protection Act; and other state privacy laws as may be enacted upon their effective dates.  Due to the current number of users of Cresilon, we may not be subject to these privacy laws.  However, customers of these states may reference the above sections of this Privacy Policy for transparency regarding the information we collect and our practices related to such information.  Additionally, customers may request further information relating access, deletion, correction, or limitation of our use of their Personal Information by contacting us as directed in the Contact Us section below.

INTERNATIONAL TRANSFER OF DATA

The Services are hosted in the United States.  If you do not reside in the United States and provide Personal Data to us, please note that your Personal Data will be transferred, processed, collected, used, accessed, and/or stored in the United States, a country and jurisdiction that may not have the same data protection laws or rights as the country in which you reside, and subject to U.S. laws. Please do not provide your Personal Data to us if you do not want this data to be transferred or processed outside of your country, or if the laws in your country restrict such transfers.

RETENTION

When may retain your Personal Data as required by law or for necessary business purposes. We are under no obligation to store such Personal Data indefinitely, and to the extent permitted by law, disclaim any liability arising out of, or related to the destruction of such Personal Data.

SMS POLICY

This section details how we handle information you provide through our SMS program:

1. Use of Information

 

• Purpose: We use your information to send mobile messages and respond to your inquiries as necessary. This may involve sharing your information with platform providers, phone companies, and other vendors who assist in message delivery.

 

• Protection of Information: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the SMS program to any third party.

 

• Disclosure: We may disclose your information if required by law, regulation, or governmental request, to avoid liability, or to protect our rights or property.

 

1. Choices and Controls

 

• Consent: Consent to receive automated marketing text messages is not a condition of any purchase.

 

• Opt-Out: You can opt out of receiving further text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

 

1. Your Responsibilities

 

• Accurate Information: Ensure that the information you provide is accurate, complete, and truthful. Do not use a false or misleading name or a name you are not authorized to use.

 

• Consequences: If we believe the information provided is untrue, inaccurate, or incomplete, or if you have joined the program for ulterior motives, we may deny you access to the program and take appropriate legal actions.

This SMS Privacy Policy is strictly limited to our SMS program and does not affect any other privacy policies that may govern your relationship with us in other contexts. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

COOKIE POLICY

We use cookies and other tracking technologies to deliver and improve our Services. This Cookie Policy is part of the Privacy Statement and explains these technologies, including cookies, pixels, web beacons, and flash cookies, and how you can control them. By using the Services, you agree that we can use these technologies as described in this Privacy Statement including this Cookie Policy. If you have any further queries or requests, please find the appropriate support channel by contacting us at privacy@cresilon.com.

The cookies and third-party sites listed in this Cookie Policy are intended to provide timely information and may be updated from time to time; however, due to the nature of the internet, these lists may not exactly and inclusively represent all such items at every point in time. You should check back periodically to review updates to this Cookie Policy.

1. What cookies do we use?

Below we list the different types of cookies we may use on the Site. The specific cookies and types of cookies we use change regularly and the list below may not be complete or accurate.  We also may use cookies and similar tools to relate your use of the Site to personal information obtained about you. For example, if you have asked us to provide you information about our upcoming products or promotions, cookie and/or clickstream data about your activities on the Site may allow us to limit the materials we provide you to items we think you will find interesting based on your prior online activities and preferences.

• Strictly necessary cookies: These cookies are essential to the Site in order to facilitate our log-in process (if applicable) or enable you to move around it and to use its features. Without these cookies, we may not be able to provide certain services or features, and the Site may not function properly or perform as smoothly for you as we would like.

 

• Functionality cookies: In some circumstances, we may use functionality cookies. Functionality cookies allow us to remember the choices you make while browsing the Site and to provide enhanced and more personalized content and features, such as customizing a certain webpage, remembering if we have asked you to participate in a promotion, and for other services you request such as watching a video or commenting on a blog. In order to permit your connection to the Site, our servers receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Site from a mobile or other device, we may collect a unique device identifier assigned to that device (“UDID”), geolocation data, or other transactional information for that device. All of these features help us to improve your visit to the Site.

 

• Analytics cookies: We and our service providers may use analytics cookies, which are sometimes called performance cookies, to collect information about your use of the Site and enable us to improve the way it works. Analytics cookies collect information about how you use the Site, for instance, which pages you go to most. The information allows us to see the overall patterns of usage on the Site, help us record any difficulties you have with the Site and show us whether our advertising is effective or not.

 

1. How do third parties use cookies on the site?

In some circumstances, we may work with third parties to provide services on our Site. For example, we use analytics services supported by third party companies who generate analytics cookies on our behalf. We may not have access to these cookies, although we may use statistical information arising from the cookies provided by these third parties to customize content and for the other purposes described above. These companies also may transfer this information to other parties where required to do so by law or where such other parties process the information on their behalf.

1. How can you control cookies?

You may refuse to accept cookies from the Site at any time by activating the setting on your browser that allows you to refuse cookies. Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider’s website via your help screen. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers.

Please note that by disabling or blocking any or all cookies, some features of the Site may not operate as intended, or you may not have access to features or personalization available through the Site.

Analytics cookies can also be managed via the following links:

• Google Analytics: http://tools.google.com/dlpage/gaoptout.
• Microsoft Clarity: https://privacy.microsoft.com/en-US/privacystatement

 

1. How do we respond to DNT (“Do Not Track”) browser signals?

In compliance with California AB 370, Section 22575, we have a responsibility to inform you that the Site does not take any specific automated action in response to browser Do Not Track signals or other similar mechanisms (collectively, “DNT signals”). As specified in the Do-Not-Track and Use of Cookies Section above, there are actions that you can take to restrict or eliminate the use of tracking technologies within the Site. However, no actions are taken automatically in response to DNT signals on the Site.

CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the information below:

Email:  privacy@cresilon.com

Mailing Address: 86 34th street, suite D603/D604, Brooklyn, New York 11232               

Telephone Number: 1-347-435-2226                                     

Contact Title/Department: Legal Department